Privacy Policy

The River Hills Motel respects the privacy of all our guests, and we are committed to protecting it. We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information in order to process bookings and deliver personalized ads and experiences.

The personal information that we collect depends on the specific interactions with the business. The information we collect can include the following:

●  We collect your first and last name, email address, postal address, phone number, and other similar contact information.

●  Relevant information for analytics – such as IP address and/or browser and device characteristics – is collected automatically when you visit our websites.

●  We automatically collect certain information when you visit, use or navigate our websites. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our websites, and for analytics and reporting to provide better experience to website users.

To better serve you when you are using this site, we also use “cookies” to help us recognize your preferences and selections.

A cookie is an electronic piece of data stored on the user’s computer stored by your browser and operating system that are tied to information about the user. Cookies can store a user’s ID and password, personalize home pages, or identify which parts of a site have recently been visited. We issue and use cookies to enhance your visit and the services we offer on our website, as well as to keep track of the areas on our website that interest our visitors, and in doing so, we can make improvements and updates to those areas that are most popular. You can choose whether to allow your browser to accept or deny cookies; choosing to deny cookies will still allow you to continue browsing the sites. Also, the choice to accept or deny a cookie is different from your choice to accept/deny email messages.

We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include social media profile information, marketing leads and search results and links, including paid listings (such as sponsored links).

The email address you provide for order/reservation processing will only be used to send you information, updates pertaining to your reservation, interactions, and relevant, related communications pertaining to your bookings and experience at the hotel.

The River Hills Motel may inform you by email of our available services, features, upgrades and future personalized offers at appropriate intervals for your benefit. You may opt in or out of receiving these relevant communications at any time.

Agents or contractors of The River Hills Motel and affiliates who have access to your personal information are required to keep the information confidential and not to use it for any other purpose than to carry out the services they are performing for The River Hills Motel. The River Hills Motel and affiliates do not sell any of your personal information to any outside organization for marketing or solicitation without your permission.

The River Hills Motel is committed to the security of the data collected on this Web site, and treat all information you provide us as confidential. We use secure socket layer (SSL) encryption technology to secure the privacy of credit card information, name, address, email, and other information you provide us.

Please be aware that third-party Web sites available through links on our web site each have separate privacy and data collection practices. We have no control, responsibility, or liability for these third-party policies or actions. The River Hills Motel cannot ensure or warrant the security of any information you disclose online to third-party sites.

This website is subject to United States/Canada law. The River Hills Motel will disclose personally identifiable information without your permission when required by law or in good faith belief that such action is necessary to investigate or protect against harmful activities to guests, visitors, associates, or others, or to property (including this site). Our Privacy Policy may be updated from time to time for regulatory compliance.

By using our Site(s), you consent to our website’s Privacy Policy.

Changes To Our Privacy Policy

This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Contacting Us

If there are any questions regarding this Privacy Policy, please feel free to contact us.

Communication Policy

At The River Hills Motel, your privacy is important to us. This Privacy Policy explains how we

collect, use, and protect your personal data, particularly in relation to SMS communications.

SMS Communications

To enhance your stay and provide timely updates, we may use your personal data to contact

you with SMS messages. These messages are primarily transactional and informational,

relating to your reservation and customer support. This may include:

Pre-arrival reminders: Information about your upcoming stay, check-in details.

Check-in instructions: Guidance for a smooth arrival.

Mid-stay check-ins: Ensuring your comfort and addressing any needs.

Post-stay communications: Thank you messages, feedback requests, or electronic

receipts.

Customer Support: Responding to your inquiries or providing assistance during your

stay.

Consent for SMS Messages

By providing your mobile number during the reservation process, check-in, or through our online

services, you provide your consent to receive SMS text messages from The River Hills Motel via

its mobile text message provider.

Message Frequency: Message frequency will vary based on your reservation and interaction

with us. You can expect approximately 8-10 messages per reservation, plus additional

messages, if you engage with customer support via SMS or anything that can help you elevate

your experience and relevant messages.

Opt-Out: You may opt out of receiving any or all SMS communications from us at any time. To

stop receiving guest experience messages or any other SMS text messages, simply reply with

the word STOP to any message you receive from The River Hills Motel. You can also opt out by

following the unsubscribe link in our emails, where applicable.

Help & Support: For assistance with our SMS program, please reply with the word HELP to

any message you receive from The River Hills Motel, or contact our front desk directly at (920)

487-3451.

Message and data rates may apply. Please check with your mobile carrier for details on your

plan.

Usage Data

We may collect information on how our services are accessed and used ("Usage Data"). This

Usage Data may include information such as your computer's Internet Protocol address (IP

address), type of browser used and its version, pages of our Service that are visited, time spent

on certain pages, unique device identifiers, and other pertinent diagnostic data. This data helps

us understand how our services are used and to improve them.

How We Collect Your Data

Personal Data is collected in the following ways:

Online services: Collected through our website, mobile applications, or through affiliate

third-party booking sites (e.g., online travel agencies).

During the reservation process: When you book a room or service with us.

During check-in: When you arrive and register at the motel.

During check-out: For electronic receipts or feedback requests.

Communication via e-mail: When you send or receive emails from us.

Communication via SMS: When you send or receive text messages from us.

Communication via third-party messaging services: Such as Google Messages,

WhatsApp, Facebook Messenger, etc., if you choose to communicate with us through

these platforms.

Posts to social media related to the Motel: If you interact with us on social media

platforms.

Participation in a survey, contest, or promotional offer: When you voluntarily engage

with these activities.

Reservations by Phone, In Person or Online: Personal data is collected when you

make a reservation or communicate with us over e-mail, fax, or SMS text.

Communication may remain on record for quality assurance and training.

Sharing Your Data

We will not sell, rent, or trade your personal data to third parties for their marketing purposes.

We may share your personal data with trusted third-party service providers who assist us in

operating our motel services, such as our mobile text message provider, payment processors, or

IT support. These providers are contractually obligated to protect your data and only use it for

the purposes of providing services to us. We may also disclose your information if required by

law or to protect our rights.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this

Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting

requirements.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by

posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are

advised to review this Privacy Policy periodically for any changes.

The River Hills Motel

820 N. Water Street, Algoma, WI 54201